Date & Time: Wednesday, January 21, 2026 at 1:00 pm ET
Speakers:
Josh Bersin, CEO and Global Analyst, The Josh Bersin Company
Julie Develin MSHRD, SHRM-SCP, GTML, Senior Partner for Human Insights, UKG
Description:
Frontline employees power every customer experience, but in many organizations, they remain underserved when it comes to strategy, support, and innovation. In this webinar, HR industry analyst Josh Bersin joins UKG to explore what it takes to build an agile, resilient frontline workforce in today’s fast-changing environment.
We’ll examine why agility and retention are now business imperatives, the hidden costs of high turnover, and why flexibility —especially in scheduling — has become one of the strongest predictors of whether frontline employees stay or leave. Josh will also unpack the accelerating role of AI on the frontline, from reducing burnout and simplifying work to creating personalized development and scheduling experiences.
You’ll learn:
- What defines an agile frontline workforce
- Why retention and flexibility matter more than ever
- How frontline-first companies outperform their peers
- How AI is transforming productivity, culture, and the manager–employee relationship
Join us to discover how organizations can better support the people closest to their customers and build frontline teams that are engaged, empowered, and ready to thrive.
