Mispronouncing Your Own Name—and 22 Other Ways to Build Better Work Culture


I had to stop by the pharmacy this morning to pick up a prescription. I, like always, began with “Der Familienname ist Lucas, l-u-C-a-s.” (“The family name is Lucas.”)

I’m an American in the German speaking part of Switzerland, so I do it this way because while Lucas or Luca is a popular first name with boys, when Swiss people hear Lucas as a last name they assume it’s L-U-K-A-S. Many times after I spell it out, emphasizing the C, they’ll still type K.

No matter. Then it’s on to the first name. I know she can see a list of Lucases on her screen, so spelling isn’t necessary; what is necessary is for me to pronounce my name incorrectly.

My first name is Suzanne, like Suzanne Somers.

Aha! They can find me.

Works a treat.

That tiny adjustment made my interaction smoother — and that’s exactly what small acts of service do at work

The post Mispronouncing Your Own Name—and 22 Other Ways to Build Better Work Culture appeared first on Improve Your HR.

LEAVE A REPLY

Please enter your comment!
Please enter your name here