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This week, I talk with John Sumser, publisher of HR Examiner and a widely known industry analyst. We talk about compensation as the foundation of work itself – everyone works for money, after all – and how fair and effective pay is prerequisite for employee engagement, not a replacement. We look at this history of AI – it’s older than you may realize – and how it’s been used throughout HR.
Sumser’s cautious about the explosion of modern AI tools. While the technology is improving HR processes, it remains uncertain whether it’s truly making people better at things like recruiting or workforce management. For all the focus on automation, however, hiring still depends on human decision-making. Resumes are marketing documents designed to get interviews, not complete reflections of candidates, John notes, just as job descriptions rarely describe the actual work. AI, can’t yet replace that human judgment.
HR’s adoption of AI mirrors past technological shifts: there is initial excitement, but it takes years before meaningful results emerge. Many “AI agents” today, Sumser notes, simply replicate old features like employee self-service, adding little true innovation. The real challenge lies in validating AI-generated insights. That’s especially important because large language models still make errors
