Choosing a new Human Capital Management (HCM) solution can be overwhelming. Every vendor promises modernization, automation, and a better employee experience. These promises leave you wondering what they truly mean and where to direct your focus. That’s where decision drivers come in.
What are Decision Drivers?
Decision drivers are the key criteria that guide the selection of an HCM vendor. They help your team focus on what really matters, turning a complex process into a structured, fact-based evaluation. Using them thoughtfully provides real benefits:
A clear, objective way to evaluate technology Better alignment with business priorities and user needs Stronger buy-in from stakeholders across the organization A solution that lasts longer because it fits your organization A more complete ROI, ensuring the system delivers real value
In most evaluations, decision drivers help answer two big questions:
Who should we include in the RFP or demo process? Who should we select as the final partner?
Some drivers will matter at every stage, while others become more important as we narrow down the finalists. When vendors are closely matched, ranking your decision drivers by priority helps ensure your most important criteria guide the final choice.
Critical Decision Drivers
