As brands double down on delivering exceptional customer experiences, the demand for specialized retail skills has never been greater.
Customer-facing employees require advanced interpersonal skills to handle emotional interactions, troubleshoot conflict, and provide a superior shopping experience to elevate your brand.
Plus, with the rise of omnichannel strategies like e-commerce, social selling, and advanced digital tools, retailers need tech-savvy candidates with digital fluency to navigate these complex ecosystems.
These candidates can be difficult to attract and identify. It’s a highly competitive job market and nuanced skill sets aren’t always evident on traditional resumes (particularly when hiring at scale). To secure the best talent, retailers must rethink their hiring practices.
Here are 3 steps to effectively hire for these niche skills.
